Feedback & Grievances

Ring our bell.

Loved it? Hated it? Found a chip shaped suspiciously like Tamil Nadu? The bell works both ways, so ring it.

First, which is this?

Something went wrong? Tell us before you tell the internet. We would rather fix it.

How did we do?

Be honest. We can take it. Skip it if it doesn't apply.

Only if we need to call you about it.

Only used to reply to you.

Printed on the back of the pack. Helps us trace a specific batch.

Add a photo or clip (up to 4)

A photo says more than "the pack looked weird".

Nothing attached yet. Room for 8 MB.

Photos get shrunk in your browser before sending, so they almost always fit. Video clips have to be small.

1

It lands with a person.

Not a ticketing queue. Someone here reads every single one, usually while snacking.

2

Grievances jump the line.

Anything flagged as a grievance gets looked at first, and traced back to the batch if you gave us a number.

3

You hear back.

Within 2 working days if it needs a reply. Praise we just quietly enjoy.